MAINTENANCE

You have reached the Primo Compact maintenance page, the information below is specifically for the maintenance of the Primo Compact.

Primo FAQs

Reason: 

After 25,000 drinks the machine requires you to check the water filter 

Solution:

Change Water Filter 

Reason:

After 25,000 drinks the brewer requires maintaining

Solution:

Strip down brewer and replace seals. 

Water flow meter is not detecting any water

Reason: 

Water is not coming into the machine or through the brewer. 

Solution/s: 

  1. Check mains water
  2. Check the brewer for blockages
  3. Check water pump

Reason: 

Brewer Jam - Normally caused by incorrect throw or incorrect grind

Solution: 

Recalibrate the machine

Reason:

Whipper Error

Solution 1: 

Impeller replaced incorrectly - remove impeller and check placement. 

Solution 2: 

Whipper blockage - bowl has not been flushed properly after ingredient has passed through. 

P-COM Cleaning – Cleaning Manual – Weekly / Daily Guide

P-COM-Milk-Clean – Daily & After Use Milk Cleaning Guide

P-COM-Fill – Filling Manual – Compact & Fresh Milk 

P-COM-Install – Full Installation Manual

Customise the Compact – Guide to upload your own images

 

To follow the Primo Compact cleaning guides you will need the following customer care kits

Primo Compact Installation Kit - All ModelsQtyPart Number
Water Blocker (External reset)1
Water Filter Brita/3M11024002

FRESH MILK

Primo Compact Fresh Milk Care KitQtyPart Number
1 Litre Milk line clear (Acid based)11053009
1 Litre Milk line cleaning jug (Vitlab 442081)13451-901
500ml Milk cleaning jug (Vitlab 441081)13466-500
Brewer Cleaning Tablets - 50 tablets11015015
Screen cleaner 100ml11015014
Microfibre cloth11015012
Primo Compact 25K vends Birthday
Maintenance Kit (37mm Brewer)
FRESH MILK
QtyPart Number
37mm Brewer Service Kit11057167
Descale Kit11053011
Hygiene Kit11008125
Food Grade Silicone Spray11015013
Brewer Cleaning Tablets11015015
Milk Line non-return valve2
Water filter Brita/3M11024002
Primo Compact 25K vends Birthday
Maintenance Kit (44mm Brewer)
FRESH MILK
QtyPart Number
44mm Brewer Service Kit11057151
Descale Kit11053011
Hygiene Kit11008125
Food Grade Silicone Spray11015013
Brewer Cleaning Tablets11015015
Milk Line non-return valve2
Water filter Brita/3M11024002

HOT ONLY

Primo Compact Instant Care KitQtyPart Number
Microfibre cloth11015012
Screen cleaner - 100ml11015014
Brewer cleaning tablets - 50 tablets11015015
Primo Compact 25K vends Birthday
Maintenance Kit (37mm Brewer)
INSTANT MILK
QtyPart Number
37mm Brewer Service Kit11057167
Descale Kit11053011
Hygiene Kit11008125
Food Grade Silicone Spray11015013
Brewer Cleaning Tablets11015015
Water filter Brita/3M11024002
Primo Compact 25K vends Birthday
Maintenance Kit (44mm Brewer)
INSTANT MILK
QtyPart Number
44mm Brewer Service Kit11057151
Descale Kit11053011
Hygiene Kit11008125
Food Grade Silicone Spray11015013
Brewer Cleaning Tablets11015015
Water filter Brita/3M11024002