You have reached the Primo Touch maintenance page, the information below is specifically for the maintenance of the Primo Touch. 

Primo Touch FAQs

Code 25 - No Flow - Water pressure needs to be above 2bar


The inlet valve is open but the flow meter does not register a water flow. The water pressure is low or the water tank (stand alone set) is empty. 


Remove water supply and check water pressure is above 2Bar


Check the water pressure, fully open the water supply tap and check the connecting hose for kinks. Check the operation of the inlet valve and the flow meter. Switch the machine off and on again.


Check after which recipe the error occurs and check if the following dispensing valve functions are involved with the recipe: DV1 brewer, DV2 mixer, DV4 hot water recipe. Replace if necessary. Switch the machine off and on again.