Welcome to the new Service Guide

Hydration Station


Use this section to view user guides and tutorials to keep your machine in tip-top condition.

Open First Kit
Start up Pack
Installation Guide
Adjusting the Feet
Fitting the Plinths
Connecting the Mains Water
Locating the On/Off Switch
Installing Screen Media
Adjusting the Drinks Prices
Replacing the Decals
Changing Bottle Sensor Sensitivity
Changing Bottle Sensor Sensitivity Video
Adjust Water Dispense Volume
Changing Button Dispense Volume
Replacing a Perspex Screen Cover
Reading Vend Totals


Use this section to download any updates, software or media to get the most out of your machine. 

Graphics, Decals and Screen Templates
Screen Media Template
H20 checklist
H20 Checklist
H20 Cleaning Guide
Cleaning Guide
Westomatic Vending Services H20 Water Dispenser - How to read an audit
Reading an Audit
H20 6 Month Check
6 Month Check Up
H20 Recommended Parts
Recommended Parts
H20 Internal Features
Internal Features

Service Codes

A description of codes that may appear on the display. 

H20 Codes Op
Operator Service Codes
H20 Error codes Eng
Engineer Service Codes

Featured Tutorial


We have noticed a few reports that bottles are not being registered as inside the dispense area. The machines are setup to factory specifications so may need to be adjusted onsite to accommodate other bottles. 

For full instructions on how to adjust the sensor please click the button below.

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