Welcome to the new Service Guide

PRIMO TOUCH-MAXI

Fault Finding

Use this section for error codes, fault finding, cleaning and recommended parts.

Maxi

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Primo Maxi 12 Month Check Up
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Primo Maxi Parts Holding

Touch

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Primo Touch Error Messages
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Primo Touch Display Messages
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Primo Touch 12 Month Check Up
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Primo Touch Parts Holding

Downloads

Use this section to download any updates, software or media to get the most out of your machine. 

Maxi

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Primo Maxi Checklist
Westomatic Vending Services Primo Maxi Software
Primo Maxi Software
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Primo Maxi Internal Features

Touch

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Primo Touch Checklist
Primo Graphic Templates
Primo Touch Software
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Primo Touch Internal Features

Tutorials

Use this section to view user guides, cleaning guides and tutorials to keep your Primo Maxi and Touch/4 coffee machine in tip-top condition.

Installation Guide
How to Program
Daily Cleaning
Weekly Cleaning
Monthly Cleaning
6 Monthly Cleaning
Yearly Cleaning
Cleaning Coffee Grinder Blades
Fitting Brewer Service Kit

Featured Tutorial

FEATURES OVERVIEW – PRIMO TOUCH AND COMPACT

Westomatic Tech Talks 5 

Covering the Primo Touch 4 and the Primo Compact Fresh Milk

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Relevant Technical Bulletins

LOOKING FOR PARTS

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Primo Maxi FAQs

Machine shows Code 25

Machine shows code 25 – No Flow – Water Pressure needs to be above 2bar

Reason: 

The inlet valve is open but the flow meter does not register a water flow.

The water pressure is low or the water tank (stand alone set) is empty.

Solution/s:

Remove water supply and check water pressure is above 2Bar

Or

Check the water pressure, fully open the water supply tap and check the connecting hose for kinks. Check the operation of the inlet valve and the flow meter. Switch the machine off and on again.

Or

Check after which recipe the error occurs and check if the following dispensing valve functions are involved with the recipe: DV1 brewer, DV2 mixer, DV4 hot water recipe. Replace if necessary. Switch the machine off and on again.