Welcome to the new Service Guide

Primo Touch/Maxi

Tutorials

Use this section to view user guides and tutorials to keep your Primo Maxi and Touch coffee machine in tip-top condition.

Installation Guide
How to Program
Daily Cleaning
Weekly Cleaning
Monthly Cleaning
6 Monthly Cleaning
Yearly Cleaning
Fitting Brewer Service Kit
Cleaning Coffee Grinder Blades

Downloads

Use this section to download any updates, software or media to get the most out of your machine. 

Maxi

Westomatic Vending Services Primo Maxi Software
Primo Maxi Software
Screenshot 2022-03-29 at 11.02.53
Primo Maxi Checklist
Screenshot 2022-03-15 at 12.00.49
Primo Maxi 12 Month Check Up
Screenshot 2022-03-28 at 11.41.48
Primo Maxi Parts Holding
Screenshot 2022-03-28 at 12.12.58
Primo Maxi Internal Features

Touch

Westomatic Vending Services Ltd Primo Maxi Touch Graphic Template
Primo Graphic Templates
Westomatic Vending Services Primo Touch Software
Primo Touch Software
Screenshot 2022-03-29 at 11.02.53
Primo Touch Checklist
Screenshot 2022-03-15 at 12.00.49
Primo Touch 12 Month Check Up
Screenshot 2022-03-28 at 11.41.48
Primo Touch Parts Holding
Screenshot 2022-03-28 at 12.12.58
Primo Touch Internal Features

A description of codes that may appear on the display. 

Service Codes

Screenshot 2022-03-28 at 16.39.07
Primo Touch Error Messages
Screenshot 2022-03-28 at 16.48.20
Primo Touch Display Messages

Featured Tutorial

FEATURES OVERVIEW – PRIMO TOUCH AND COMPACT

Westomatic Tech Talks 5 

Covering the Primo Touch 4 and the Primo Compact Fresh Milk

Subscribe to our Video Tutorials

Video tutorials can be found on our YouTube Channel. Subscribe Now

Relevant Technical Bulletins

LOOKING FOR PARTS

Can't see what your looking for?
Call +44 (0)1626 323100

Primo Maxi FAQs

Machine shows code 25 - No Flow - Water Pressure needs to be above 2bar

Reason: 

The inlet valve is open but the flow meter does not register a water flow.

The water pressure is low or the water tank (stand alone set) is empty.

Solution/s:

Remove water supply and check water pressure is above 2Bar

Or

Check the water pressure, fully open the water supply tap and check the connecting hose for kinks. Check the operation of the inlet valve and the flow meter. Switch the machine off and on again.

Or

Check after which recipe the error occurs and check if the following dispensing valve functions are involved with the recipe: DV1 brewer, DV2 mixer, DV4 hot water recipe. Replace if necessary. Switch the machine off and on again.