Welcome to the new Service Guide
Use this section for error codes, fault finding, cleaning and recommended parts.
Use this section to download any updates, software or media to get the most out of your machine.
Use this section to view user guides, cleaning guides and tutorials to keep your Primo Maxi and Touch/4 coffee machine in tip-top condition.
FEATURES OVERVIEW – PRIMO TOUCH AND COMPACT
Westomatic Tech Talks 5
Covering the Primo Touch 4 and the Primo Compact Fresh Milk
Relevant Technical Bulletins
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Primo Maxi FAQs
Machine shows code 25 – No Flow – Water Pressure needs to be above 2bar
The inlet valve is open but the flow meter does not register a water flow.
The water pressure is low or the water tank (stand alone set) is empty.
Remove water supply and check water pressure is above 2Bar
Check the water pressure, fully open the water supply tap and check the connecting hose for kinks. Check the operation of the inlet valve and the flow meter. Switch the machine off and on again.
Check after which recipe the error occurs and check if the following dispensing valve functions are involved with the recipe: DV1 brewer, DV2 mixer, DV4 hot water recipe. Replace if necessary. Switch the machine off and on again.